Laser House, The Fairway, Harlow, Essex, CM18 6LY

Frequently Asked Questions

Welcome to our comprehensive FAQ section. Whether you're new to electric gates or looking for servicing and upgrades, you'll find helpful information below. If your question isn’t answered here, feel free to contact us directly.

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General Questions

What types of gates do you offer?

We design and install swing gates, sliding gates, and both manual and electric gate systems. Choose from composite, timber, or metal materials—each fully customisable to suit your home or business.

What makes Pace Electric Gates different from other gate companies?

Unlike many providers, we fabricate all gates in-house at our Essex workshop. Our Managing Director, John Crocker, personally visits most clients and oversees projects with 40+ years of industry experience. We use no subcontractors, ensuring quality from start to finish.

Do your gates meet UK safety regulations?

Yes. All installations comply with BS EN 12453 safety standards and are CE marked. We integrate modern safety features such as pressure edges and safety photocells to protect you and your property.

How do I get started?

Simply contact us or submit our Quick Quote Form. We’ll guide you through the process, arrange a site visit, and help you choose the best solution for your needs.

Gate Control & Access

How do I control my electric gate?

You can use remote fobs, numeric keypads, intercom systems, or the keypad section on your smartphone. Our GSM-based control units let you operate gates from anywhere in the world.

How do I open my gates for visitors?

Visitors can call your intercom (audio or video), and you can grant access remotely from your mobile or internal handset. (Where fitted)

Can I open my gate without getting out of my car?

Yes. Remote fobs or smartphone control allow you to stay in your vehicle—ideal during rain or at night.

Can I control my gate remotely when away from home?

Absolutely. Our systems support GSM access, enabling full control and notifications from anywhere.

Can my gate be voice-controlled or integrated with my smart home?

Yes. We offer smart-home integration options that work with Alexa and Google Assistant via third-party apps.

Can you integrate CCTV with the gate system?

Yes. We can link your electric gate with external CCTV systems, providing live video feeds and recording options.

Installation & Customisation

Do you automate existing manual gates?

Often, yes. After assessing the condition and setup, we can retrofit motors to automate your current gates—usually completed within a day.

Can electric gates be installed on any property?

Yes. We design each system to suit your property’s unique size, shape, and layout.

Can I have a gate that matches my fencing or driveway?

Yes. We can colour-match and design gates to complement existing fencing, walls, or pillars.

Do I need planning permission?

Not usually. Existing gates can be automated without permission. New gates may require it depending on height and location. We'll guide you through it.

How long does installation take?

Most domestic installs take 1–2 days. Larger or bespoke projects may take longer, and we’ll provide a clear schedule.

Can anyone install electric gates?

No. Proper installation requires trained, certified engineers. Our team has extensive experience and follows strict safety protocols.

Maintenance & Reliability

Are electric gates reliable?

Yes. We use premium systems like CAME for their reliability and longevity. Regular servicing ensures top performance.

What is the warranty on your systems?

We offer a 12-month warranty on all parts and labour. Most motor systems also include extended manufacturer warranties.

How do I maintain my electric gates?

Remove debris regularly, monitor movement, and visually inspect hardware. For wooden gates, treat timber yearly. Composite and metal gates require minimal upkeep.

Do you offer a gate maintenance service?

Yes. We provide annual and reactive servicing to prolong the life of your gates and prevent future faults.

What happens if my gate gets damaged?

Can you service gates not installed by Pace?

Yes. We’re happy to service and repair systems fitted by other companies.

Costs & Quotes

How much do electric gates cost?

Prices depend on gate size, material, access system, and automation type. Our quotes are fixed, transparent, and include all necessary components. Submit a quote form for a custom estimate.

How much does it cost to run electric gates?

Very little—around £12/year. They only draw electricity when in motion.

Do you provide quotes before visiting my property?

Yes. Provide measurements and photos via our quote form, and we’ll give you a ballpark estimate. Site visits confirm final pricing.

How long does it take to get a quote?

Typically, within 24 hours of submitting your request.

Are your quotes all-inclusive?

Yes. We provide clear, detailed quotes with no hidden costs.

Additional Information

Do electric gates increase property value?

Yes. They boost security, kerb appeal, and convenience—all attractive to buyers.

What happens if I move house—can I take my gate with me?

Some components may be portable, but most systems are custom to the site. We recommend new installations for optimal performance at your new home.

Where do you work?

We serve Essex, Hertfordshire, and surrounding areas including Chelmsford, Harlow, Ware, and Bishops Stortford. If you're slightly further out, feel free to enquire.